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eRider Selection and Recruitment Client Centered Consulting - working with clients Incubation of New eRiding Projects Proposals, Reports, Budgets, Forms
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eRiding Processes
NGO Needs Assessment
Working in tandem, the NGO staff and eRider develop and complete a customized needs assessment of the NGOs goals, resources and activities. Conclusions drawn from the assessment become the foundation for the development of the organization's technology strategy. The eRider needs assessment is a thorough and collaborative effort, distinguishing it from the standardized questionnaires that other consultants may use.
Strategy Development
The eRider works with the NGO staff to design a technology strategy specific to the NGO's needs. The strategy will consider the NGO's primary aims, the results of the needs assessment and the larger context of the organization's working environment, among other factors. A strategy may include the use of wireless technology, SMS, fax and video in addition to more traditional ICTs such as e-mail and the Internet. A complete implementation plan and timeline are included in the strategy.
Training staff and volunteer training often happens in parallel with strategy development and provides a tangible benefit to the organization while it goes through the planning process (which has benefits less visible to the NGO). This initial training often encompasses current technologies, and is not limited to new technologies that might be part of the planning process.
Implementation
During implementation the NGO management, staff and the eRider work together. The first phase of their work may be to acquire the necessary tools and/or resources. If so, this work may include proposal writing for technology equipment and upgrades, purchasing and installing hardware and installing software. Quite often this period involves an intensive round of training to get staff skills up to a competent level. The eRiders activities and level of involvement will vary depending upon the needs of the organization, as will the frequency of visits and the duration of the relationship between the eRider and the organization. In some cases, the eRider may provide highly technical assistance for an organization every six months for several years, while in other cases the eRider may guide an organization, step-by-step, through an entire project.
Evaluation
During the strategy development phase, the NGO staff and eRider decide upon criteria for evaluating both the eRider program and the NGOs progress. The evaluation measures outputs, outcomes and impacts and may employ both qualitative and quantitative methods.
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