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eRider and NTAP Evaluation Examples
The following links point to recent reports of evaluations of technology assistance providers. Each evaluation addressed a unique set of research questions and used evaluation strategies and tools (e.g., focus groups, surveys, interviews) designed specifically to help answer those questions. The reports are presented simply as examples, not necessarily as illustrations of “best practices.”
An Evaluation Report to the IT Resource Center
This 2004 report by The TCC Group summarizes the Chicago-based IT Resource Center’s efforts to create an evaluation system and the findings from the initial use of that system.
LASA Circuit Rider Project: Experiences and insights into running a developmental ICT project
This 2004 report by the London Advice Services Alliance (lasa) presents findings from an evaluation of a circuit rider project designed to improve the ICT capacity of 24 UK groups over 18 months.
An Evaluation of the Child Care Center Technology Initiative (CCCTI)
This 2002 report summarizes the evaluation of San Francisco-based CompassPoint’s efforts to aid 60 childcare centers serving low-income families in California, Oregon, Washington, and Idaho by advancing their use of computer technology.
Low Income Networking and Communications (LINC) Case Studies
This webpage includes links to several detailed case studies of circuit riding projects conducted by New York-based LINC. Along with documenting the outcomes achieved, the studies identify the factors that contributed to or were challenges to achieving those outcomes.
UK ICT Project Evaluation running in Newham for the past four years.
The full report can be downloaded from:
http://www.paulticher.com/articles/Newham.pdf (2.91Mb)
The evaluation exercise found a number of interesting things. For example:
* For some of the organisations the effects were spectacular - mainly where the project chimed with a manager who was keen for the organisation to do new things and to be managed better.
* Where the project worked well, it was the whole package that counted: provision of software, management training, technical support and provision of broadband internet access.
* Many of the small organisations that dropped out did so because they didn't have the capacity to take on the work needed to make use of the ICT capacity-building measures. This parallels a recent finding from research commissioned for the Joseph Rowntree Foundation, and reported in Third Sector.
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