Are You Ready for Social Software? By Steve Boyd
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One of our main purposes as eRiders is to bring people and organizations together to form social networks. It is also our responsibility to help facilitate those connections through the use of information technology. In this article, Steve Boyd looks at social software tools such as blogs, instant messenger services and online communities, and through its architecture, demonstrates their impact on the way we communicate. This article reveals for eRiders that it is pertinent to be conscious of the design and usability of software.

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eRider Business / Financial Models
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eRider services may be delivered using a variety of models, each of which permits a different financial, managerial, and operational dynamic. A few sample models are presented in the attached document.
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eRider Recruitment, Selection and Training ( 3-6 months)
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The needs of the client organizations and the general framework of the particular eRider project should direct the formation of the eRider team. After training, the eRider team should, collectively, possess most of the knowledge and skills required to effectively serve the clients. In this document you will find valuable information and links on the recruitment, selection and training process.
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How ?Open Source? Can Open Doors for Nonprofits
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There is a natural connection between nonprofits and the Open Source software movement - but it has not yet been fully realized. By developing this connection nonprofits will not only benefit from the advantages of Open Source software but will be able to uniquely contribute to the development of new and richer Open Source patterns to the benefit of both nonprofits and the greater Open Source software environment.
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Managing and Supporting eRiders
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There are several challenges to managing a team of eRiders. Because eRiders spend a great deal of time in the field, it is essential that the managers develop a flexible reporting system that the eRiders are willing and able to use. Download this document to read more about managing and supporting eRiders.
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NGO Questionnaire
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Many eRider projects start with a open call for applications from NGOs in their community. This questionnaire helps eRiders decide which organizations they should provide support to.
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Sample Benchmarks
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This document presents a summary of benchmarks from the ERider Technology Literacy Benchmarks report.
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Sample eRider Job Description
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We are looking for people to be technology circuit riders on a
contract basis starting as soon as possible in working at least
through January 2000. These circuit riders would visit a number of
nonprofit organizations for an average of three to four hours each
week over a three month period to help them make better use of
computer technology, including basic databases, accounting, word
processing, spread sheets and the Internet...
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Sample eRider Job Description from Lasa
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This sample job description includes the aim, the objectives and the goals of the eRider position.
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Sample eRider Job Description-The Roma Information Project
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This job descriptions describes the goals and expectations of an eRider for the Roma Information Project.
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Sample Terms and Conditions for Support Contracts
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1. Designated Point of Contact (DPC):
The Client must assign one staff member plus one deputy as their Designated Point of Contact. All technical support from the Service Provider, whether by means of telephone, e-mail, fax, hard copy or person to person, will be supplied only via the Client's DPC or Deputy DPC. Ideally, the DPC should be the staff member possessing the most ICT knowledge and experience. Read the attached document to learn more.

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Small Euipment Grant Application
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Designed by the OSF-Georgia eRider project to help the groups they support with grants for equipment. Great component of an eRider project these small grants ensure organizations can begin to implement their tech strategies without waiting for things like networkd cards, small hubs or additional memory.
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The Ruckus Society
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The various manuals on www.ruckus.org offer a sampling of skills and knowledge that Ruckus strives to provide to activists. The manual starts with an introduction to direct action, discusses the functions and symbolic nature of direct action, and provides steps for action development.
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Trust by Design by Peter Morville
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Peter Morville has written a short and compelling piece on Trust by Design, in which he explores systems of communication and the building of that crucial social capital that is trust. Morville’s article demonstrates the importance of trust and gives logical ideas on how to gain trust as an eRider.
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